Refund policy

1 · Returns at a glance

Defective or incorrect products: if a product is defective or incorrect, a refund or replacement will be offered, depending on the nature of the complaint. Please contact us at our hotline and our staff will assist you.

Exchange-only for non-defective items: for non-defective products, exchanges are allowed for items of equal value only. Cash refunds are not available.

Discount adjustments: if discounts were applied at the time of purchase, they will be adjusted during the refund process.

Proof of purchase is required for all returns and exchanges.

2 · Online purchases

If you send a return or refund request within 4 days after delivery due to a defect or incorrect product, you can receive either a replacement or a refund to the original payment method, depending on the complaint.

If the return is made after 4 days but within 14 days, the refund will be issued as store credit (valid for 14 days).

3 · In-store purchases

Returns are accepted within 7 days with proof of purchase.

Cash refunds are not available for in-store purchases. Refunds, if applicable, will be issued as store credit (valid for 14 days).

4 · Refund processing time

Please allow 5 to 14 working days for your refund to be processed after the return is received.

Refunds are made to the original payment method for online purchases, or as store credit for in-store purchases. For any questions about a return or refund, email us at sales@ancientnutra.com or visit one of our stores.

5 · Gurmar Capsule: 60-Day Money-Back Guarantee

We are confident that our Gurmar Capsules will help support your blood sugar management. That is why we offer a 60-Day Money-Back Guarantee, subject to the terms and conditions below.

1. Eligibility. To be eligible, you must purchase a minimum of two (2) bottles of Gurmar Capsules in a single transaction, from our official website or authorised retail partners, and apply for the refund within 60 days of the purchase date.

2. Required documentation. A valid purchase invoice or receipt clearly showing the date and quantity of purchase; before and after blood sugar test reports (fasting or postprandial), clearly dated, with the before report taken prior to starting the capsules and the after report taken after completing both bottles; and a photo of the product packaging and any unused capsules, if available.

3. Refund details. Upon approval, you will receive a 60% refund of the product value (excluding shipping, taxes, or applied discounts). Refunds are processed to the original payment method within 7 to 10 business days. Only one refund claim per customer is allowed.

4. How to claim. Email us at sales@ancientnutra.com or complete the claim form on our website, attach all required documentation listed above, and ensure your claim is submitted within 60 days from the date of purchase.

5. Exclusions. This guarantee does not apply to purchases of only one bottle, claims submitted without complete documentation, products purchased from unauthorised resellers or online marketplaces, clearance items or promotional sales labelled "non-refundable", or wholesale and bulk orders.

6. Misuse of policy. We reserve the right to deny any refund that we suspect is fraudulent or does not comply with these terms.

7. Changes to policy. We may modify or terminate this 60-Day Money-Back Guarantee at any time without prior notice.