මුදල් ආපසු ගෙවීමේ ප්‍රතිපත්තිය

Ancient Nutra Return & Refund Policy

At Ancient Nutra, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and fair return and refund process.

 

 

Refund Policy

  • Defective or Incorrect Products: If the product is defective or incorrect, a refund or replacement will be offered, depending on the nature of the complaint. Please contact us at our hotline and our staff will assist you.

  • Exchange Only Policy: For non-defective products, exchanges will be allowed for items of equal value only. Cash refunds are not available.

  • Discount Adjustments: If discounts were applied at the time of purchase, they will be adjusted during the refund process.

  • Proof of purchase is required for all returns and exchanges.

 

 

Refund Process

Online Purchases:

  • If you send a return/refund request within 4 days after delivery due to a defect or incorrect product, you can either receive a replacement or refund to the original payment method depending on the complaint.

  • If the return is made after 4 days but within 14 days, the refund will be issued as store credit (valid for 14 days).

In-Store Purchases:

  • Returns are accepted within 7 days with proof of purchase. 

  • Cash refunds are not available for in-store purchases. Refunds, if applicable, will be issued as store credit (valid for 14 days).

Refund Processing Time:

  • Please allow 5-14 working days for your refund to be processed after the return is received. Refunds will be made to the original payment method for online purchases, or as store credit for in-store purchases.

For any questions or concerns about your return or refund, please contact us at info@silkrouteventures.com or visit one of our stores.

 

GURMAR CAPSULE

60-Day Money Back Guarantee – Terms and Conditions


We are confident that our Gurmar Capsules will help support your blood sugar management. That’s why we offer a 60-Day Money Back Guarantee, subject to the terms and conditions below:
1. Eligibility
To be eligible for a refund under our 60-Day Money Back Guarantee:
You must purchase a minimum of two (2) bottles of Gurmar Capsules in a single transaction.
The product must be purchased from our official website or authorized retail partners.
You must apply for the refund within 60 days of the purchase date.
2. Required Documentation
To qualify for a refund, you must provide the following:
A valid purchase invoice or receipt clearly showing the date and quantity of purchase.
Before and after blood sugar test reports (fasting or postprandial), clearly dated: 
The before report should be taken prior to starting the capsules.
The after  report should be taken after completing both bottles.
A photo of the product packaging and any unused capsules, if available.
3. Refund Details
Upon approval, you will receive a 60% refund of the product value (excluding shipping, taxes, or applied discounts).
Refunds will be processed to the original payment method within 7–10 business days.
Only one refund claim per customer is allowed.
4. How to Claim
To submit your claim, please:
Email us at [support email] or complete the claim form on our website.
Attach all required documentation as listed above.
Ensure your claim is submitted within 60 days from the date of purchase.
5. Exclusions
This guarantee does not apply to:
Purchases of only one bottle
Claims submitted without complete documentation
Products purchased from unauthorized resellers or online marketplaces
Clearance items or promotional sales labeled “non-refundable”
Wholesale or bulk orders
6. Misuse of Policy
We reserve the right to deny any refund that we suspect is fraudulent or does not comply with these terms.
7. Changes to Policy
We may modify or terminate this 60-Day Money Back Guarantee at any time without prior notice.