රහස්යතා ප්රතිපත්තිය

1 · Information we collect

When you browse, register, place an order, fill out a form or subscribe to our newsletter, we may collect your name, email address, delivery address, phone number and payment details.

We also collect technical information automatically, such as browser type, device, IP address and how you interact with our pages, to keep the site working well. You may always browse our site anonymously, and you may refuse to supply personal information, though this may prevent some activities such as placing an order.

2 · How we use your information

We use your information to process and deliver your orders, respond to customer-service requests, personalise your shopping experience, run promotions or surveys you take part in, and improve our products and site.

If you opt in to our mailing list, we will send you news, offers and wellness content. Every email includes an unsubscribe link, and you can opt out at any time.

3 · Cookies & tracking

Our site uses cookies and similar technologies for three purposes: essential cookies that make the cart and checkout work, analytics cookies that help us understand how the site is used, and marketing cookies that allow us to show relevant offers on platforms such as Facebook and Instagram.

You can set your browser to refuse cookies or alert you when they are sent. Some parts of the site may not function properly without essential cookies.

4 · Sharing & service providers

We never sell, trade or rent your personal information. We share it only with trusted service providers who need it to serve you: Shopify (which hosts our store), payment processors (we never store your full card details ourselves), courier and delivery partners, and the email and analytics platforms that power our newsletters and site improvements.

Each provider may only use your data to perform its service for us. Aggregated, anonymised statistics may be shared with partners, and these can never identify you.

5 · How we protect your data

We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

All data exchanged between your browser and our site travels over an SSL-encrypted connection, and payments are handled by PCI-DSS-compliant processors.

6 · How long we keep it

We keep your order and account information for as long as you have a relationship with us and as long as the law requires us to (for example, for tax and accounting records).

When data is no longer needed, we delete or anonymise it securely.

7 · Your rights

Under Sri Lanka's PDPA you have the right to access the personal data we hold about you, ask us to correct inaccurate data, request erasure, withdraw consent to marketing at any time, and object to certain processing.

To exercise any of these rights, email us at sales@ancientnutra.com, and we will respond within a reasonable timeframe. You may also lodge a complaint with the Data Protection Authority of Sri Lanka.

8 · Children's privacy

Our products and site are intended for adults. We do not knowingly collect personal information from anyone under 18.

If you believe a minor has provided us their information, contact us and we will delete it promptly.

9 · Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page.

Your continued use of the site after changes are posted means you accept the updated policy. By using this site, you signify your acceptance of this policy and our terms of service.

10 · Jivaka, your wellness companion

Jivaka is our personal wellness companion, available at jivaka.ancientnutra.com. This section explains how it handles your information, alongside the rest of this policy.

What Jivaka collects. When you use Jivaka, we collect what you choose to share in the conversation. This can include information about your health and lifestyle, such as your wellness goals, symptoms or concerns, diet, sleep, activity, and any conditions or medications you mention. We keep a record of your conversations so Jivaka can remember your context between sessions, and we link this to your account and email address. If you are a customer, Jivaka may also refer to products you have bought from us so it can build on what you already have.

This is sensitive information, and we ask your permission first. Information about your health is treated as sensitive personal data under Sri Lanka's Personal Data Protection Act. Jivaka asks for your consent inside the conversation before it remembers any such detail, and you can decline. If you decline, Jivaka will still help you, it simply will not keep those details. Using Jivaka is entirely optional, and choosing not to use it will not affect your ability to browse, buy from us, or contact us. You can withdraw your consent at any time, in the chat or by emailing us. After that Jivaka stops using your remembered details, and we will delete them on request except where the law requires us to keep them.

How we use it. We use what you share to give you personalised wellness guidance across food, lifestyle, mind, and where appropriate Ayurvedic support, to remember your plan and check back in with you over time, and to improve Jivaka. Jivaka provides wellness guidance, not medical advice, and does not diagnose, treat, or replace your doctor.

Automated processing and the providers we use. Jivaka's guidance is generated by artificial intelligence. To provide it, the information you share is processed on our behalf by trusted technology providers: Anthropic (the AI that generates the conversation), Voyage AI (which helps match your needs to suitable products), and Supabase (which securely runs Jivaka's database). This processing takes place on servers outside Sri Lanka. Anthropic and Voyage AI process data in the United States, and Jivaka's Supabase database is hosted in Japan. These providers act under agreement with us, and we do not sell your information to anyone.

How Jivaka learns and improves. We use what people share with Jivaka to understand common wellness needs, to improve Jivaka's guidance over time, and to develop and refine our products so we can serve you better. We also rely on the technology providers named above to run Jivaka, and your information may be processed under their own terms as part of operating and improving these services. Wherever practical, we work with this information in aggregated or de-identified form.

How long we keep it, and your control. We keep your Jivaka conversations and plan for as long as you keep using Jivaka, and for up to 24 months after your last activity, so it can pick up where you left off. You can ask us to show you, correct, or delete your Jivaka information at any time by emailing Wellness@ancientnutra.com.

Adults only. As with the rest of our site, Jivaka is intended for adults. We do not knowingly collect information from anyone under 18.